Graduate Assistant
San José State University • San Jose, CA
- • Led modernization of SJSU’s SIS by migrating legacy COBOL/Crystal reports to an XML-based transcript generation system to improve operational efficiency impacting 10,000 students annually.
- • Processed degree exception requests within PeopleSoft Campus Solutions; created process documentation and trained associates to streamline onboarding.
- • Supported user data management workflows and analysis for student services operations.